When I tried connecting or logging into Symantec Endpoint Manager, I found out that I weren't able to login. A message kept popping up displaying " Unable to connect to the database." and when I click "OK". The dialog box will close and I would not be able to login. There is an attachment that shows the issue I am encountering.
I tried the following steps
Verify if there is any running instance of dbsrv9 in the Task Manager > Processes tab. If yes, then end that process
Start the Embedded database service. ( If this does not resolve the issue, then follow the steps listed below )
Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\" and rename sem5.log to sem5.log.old
Click Start, click on Run and Type "CMD" then click OK
In the Command Prompt type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter this will change directories to the folder containing dbsrv11.exe.
To force the recreation of sem5.log. Type: "dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and when I press Enter the following message has shown
Must specify one database with -a or -f options.
what should i do next?