Manufacturer needs to remediate false AV positives for our product

I was directed to this forum by tech support.   I work for a software manufacturer and have recently had reports of Symantec AV products incorrectly indicating one of our exe's potentially contains a virus.   When this happens the product stopped and quarantined which has production implications with our customer base.

Is there a process with Symantec for remediating these issues or getting our product reviewed so we can avoid this issue?

Thanks,

Joe.