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SEPM v11.0.6 not updating definitions

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Oui, j'ai besoin d'une solution

hi all

we are running SEPM v11.0.6 on a 2008 server and ive noticed that our definitions have stopped updating.
ive tried running the Liveupdate (LUALL.exe) manually but it still didnt work.

ive found a lot of threads about this but couldnt find a solution that acutally worked for me.. i was not able to enable sylink logging, even though i disabled tamper protection i still wasnt able to modify the registry entry :/

yesterday i manually installed the latest definition by importing the jdb file onto the server so that our environment was upto date, but today i can see that theres a new definition out there and it hasnt downloaded.

i can do it manually.. but i need to resolve the automatic update.

can somebody assist me in getting this resolved and what i should try?

here is the liveupdate status log.

23 January 2015 10:14:52 GMT:  LiveUpdate succeeded.   [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:52 GMT:  LUALL.EXE finished running.  [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:52 GMT:  LUALL.EXE finished.  There were no new content updates. Return code = 1.  [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:50 GMT:  Symantec Endpoint Protection Win64 11.0.6200.754 (English) is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:49 GMT:  Symantec Endpoint Protection Win64 11.0.7000.975 (English) is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:49 GMT:  Symantec Endpoint Protection Win32 11.0.7000.975 (English) is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:48 GMT:  Symantec Endpoint Protection Win32 11.0.6200.754 (English) is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:48 GMT:  TruScan proactive threat scan engine Win32 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:48 GMT:  TruScan proactive threat scan commercial application list Win32 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:47 GMT:  TruScan proactive threat scan whitelist Win64 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:47 GMT:  Intrusion Prevention signatures Win64 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:47 GMT:  TruScan proactive threat scan engine Win64 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:47 GMT:  Submission Control signatures 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:47 GMT:  TruScan proactive threat scan data 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:47 GMT:  TruScan proactive threat scan whitelist Win32 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:46 GMT:  TruScan proactive threat scan commercial application list Win64 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:46 GMT:  Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:46 GMT:  Decomposer Win32 and Win64 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:46 GMT:  Symantec Endpoint Protection Manager Content Catalog 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:46 GMT:  TruScan proactive threat scan commercial application engine 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:46 GMT:  Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:14:45 GMT:  Intrusion Prevention signatures Win32 11.0 is up-to-date.    [Site: Docklands]  [Server: SERVER]
23 January 2015 10:12:59 GMT:  LUALL.EXE has been launched.  [Site: Docklands]  [Server: SERVER]
23 January 2015 10:12:58 GMT:  Download started.  [Site: Docklands]  [Server: SERVER]

i can see a return code =1 

no new content available.. but if i check here http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep

there is a new jdb file release date 01/22/2015

appreciate any help

thanks,

Adam.


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