Just creating a thread to answer a question that is frequently asked here on Connect:
Q: Does Symantec provide a fixtool to recover files that have been sabotaged by a Cryptolocker threat like CBT-Locker or CryptoWall?
A: No, it is not possible to create fixtools that decrypt files files damaged by threats like Trojan.Cryptolocker.G. Recover the files from a known good backup.
Some news articles have given the impression that one security vendor or another has made available such a tool. These reports are not accurate.
Symantec urges any affected companies not to pay the ransom. Doing so only provides Research and Development money to those responsible for creating and spreading this malware. Paying is unlikely to actually get your files decrypted- those who caused such damage are not known for business ethics.
Here are additional articles on the subject of ransomlockers, cryptolockers and how to stay safe from them. Please take action now:
Support Perspective: CTB-Locker and other forms of Crypto malware
https://www-secure.symantec.com/connect/blogs/support-perspective-ctb-locker-and-other-forms-crypto-malware
Recovering Ransomlocked Files Using Built-In Windows Tools
https://www-secure.symantec.com/connect/articles/recovering-ransomlocked-files-using-built-windows-toolsRansomcrypt: A Thriving Menace (aka Cryptolocker: A Thriving Menace)
https://www-secure.symantec.com/connect/blogs/ransomcrypt-thriving-menaceCryptolocker Q&A: Menace of the Year
https://www-secure.symantec.com/connect/blogs/cryptolocker-qa-menace-yearFirst Response to: Cryptolocker \ Ransomcrypt\ Encryptor
https://www-secure.symantec.com/connect/articles/first-response-cryptolocker-ransomcrypt-encryptorThe Day After: Necessary Steps after a Virus Outbreak
https://www-secure.symantec.com/connect/articles/day-after-necessary-steps-after-virus-outbreak
And:
A good Connect forum thread on how to protect yourself: https://www-secure.symantec.com/connect/forums/cryptolockercryptodefense-defenses
With thanks and best regards,
Mick