Hello to all the Gurus of SEPM and GUP. I am facing an issue of full content downloads on clients from GUPs and SEPM. I would really appreciate if can the community can help and guide me. I have already a case open with Symantec on this but still haven't found a fix for it yet. Here is the scenerio.
Number of GUPs = 2
SEPMs = 2
Version on Endpoints, GUP and SEPMs= 12.1.5 (RU5)
Basically what is happening is clients that are running older AV definations (3-4 weeks old) are failing to download AV definations full.zip neither from SEPM nor GUPs. Though they are able to download AV delta upgrades from SEPMs and GUPs but whenever the endpoints try to download full.zip AV defs they always fail.
Endpoints are updated and can download delta upgrades for AV,PTP and NTP but whenever they try to download full.zip it fails and as a result on endpoints in AV def date " Not Available " is seen.
Now for some of the endpoints if I try to search any logs for them on SEPM , I could not retrive any info back and some of the endpoints in SEPM console client tab I do not see any policy serial number with clients
I am attaching the lsylink ogs and screenshots for your reference. Kindly advise and suggest. Thanks and Regards