Hello,
I use a trial version of Symantec Endpoint Protection Small Business Edition, and I'm looking for the appropriate channel to ask technical support questions.
(I have posted my questions in another thread, since it seems to me like a different problem: https://www-secure.symantec.com/connect/forums/sep-sbe-managing-user-created-exclusions )
Here is what i tried:
- I sent an e-mail to "support [dot] cloud [at] symantec [dot] com", as suggested by the "About" box of my local installation. The automatic answer suggested to use the Management Console at www.hostedendpoint.spn.com .
- I opened a support ticket from the Management Console, but it's marked as "New" since March the 2nd.
Now my trial license has expired, but we're still interested in answers in order to make a decision to buy.
My questions:
1. What is the regular way to proceed for asking technical questions?
2. Is it normal that my support ticket got stuck to "New" (and that I didn't get answers)?
Thanks in advance,
Paul
(sorry if i selected a wrong tag, i'm new and i didn't find a really convenient one)
