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Single user issue with multiple machines

Oui, j'ai besoin d'une solution

We have a single end user who is prompted for a passphrase to sign our organizations key.  After logging in successfully with his network credentials on the initial PGP Enrollment screen, on any new device, this one user is getting the prompt "In order to sign your organizations key, pgp needs your passphrase".  If he cancels it it continues and allows him to choose his security questions/answers, but every reboot he's again asked for the passphrase.  We are kind of at a loss.  It's happened with a either Windows 7 or Windows 8.1, we haven't tried any others, but it happens on any device he tries.

Nobody else that I'm aware of has ever seen this prompt in our company.


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