So I installed SEE 11.0.1 in serverless mode because I wanted to be familiar with and use the new product, not the old (PGP Desktop.) I know that eventually I will move to Windows 10 and I am sure that PGP Desktop will be left behind.
This is on Win 7 x64.
This is the article that I followed to install the serverless mode: https://www-secure.symantec.com/connect/articles/h...
The install went well. I was able to generate the "management agent client" and "drive encryption client" MSIs. The management agent installed and now when I open it, the "Internal Drives" tab is blank. The "About" tab works.
I installed the Drive encryption client, but there was no Self-Recovery setup, no windows/prompts brought up, nothing.
So I looked for log files and found some here:
C:\Program Files\Symantec\Endpoint Encryption Clients\Management Agent\TechLogs
In this log (SEEMAUIApp00.log) I see these two lines whenever I open the "See Mgmt Agent"
[05/18/15 23:36:55][WARNING][2780][0x1458][SEDE][Is][No boot disk][CMachineResourceGroupImpl.cpp:1990]
[05/18/15 23:36:55][WARNING][2780][0x1458][SEDE][Is][Failed to Populate Disk Group. DE Error = -12217][CMachineResourceGroupImpl.cpp:1824]There are eight log files here: eedRecoveryGui00.log, eedService00.log, eeduser00.log, mpnotify00.log, MsiExec00.log, SeemaAdminUIApp00.log, SEEMASharedUI00, and SEEMAUIApp00.log. They all have the same errors plus a couple of new lines.
Like this: (MsIExec00.log)
[05/18/15 22:59:30][WARNING][6928][0x1648][EAFRCliDBWrapper][SYSTEM][CAuthenticationFailLockout::LoadFromReg - iEAClientDB->getDWORDData for lockoutTimestamp failed.][AuthenticationFailLockout.cpp:479]
[05/18/15 23:32:36][WARNING][5336][0xC08][SEDE][Is][No boot disk][CMachineResourceGroupImpl.cpp:1990]
[05/18/15 23:32:36][WARNING][5336][0xC08][SEDE][Is][Failed to Populate Disk Group. DE Error = -12217][CMachineResourceGroupImpl.cpp:1824]
[05/18/15 23:32:36][ERROR][5336][0xC08][SEDE][Is][(IsDiskInstrumented) : Failed to initialize DEAL][DEALWrap.cpp:367]
[05/18/15 23:49:46][WARNING][2468][0x130C][SEDE][Is][No boot disk][CMachineResourceGroupImpl.cpp:1990]
[05/18/15 23:49:46][WARNING][2468][0x130C][SEDE][Is][Failed to Populate Disk Group. DE Error = -12217][CMachineResourceGroupImpl.cpp:1824]Like this: (eeduser00.log)
[05/18/15 23:04:47][ERROR][3932][0xF60][SEDE][Is][(ProcessUser) : InitializeDEAL() failed][eeduser.cpp:1536]
[05/18/15 23:04:47][ERROR][3932][0xF60][SEDE][Is][(wWinMain) : ProcessUser() failed][eeduser.cpp:1654]
[05/18/15 23:08:42][ERROR][3868][0xF20][SEDE][Is][(ProcessUser) : OpenEventW(DE_POLICY_AVAILABLE) failed][eeduser.cpp:1524]
Like this: (SeemsAdminUIApp00.log)
[05/18/15 23:14:16][ERROR][7076][0xDAC][DEWrapper][Is][Unable to get MachineResourceGroup Interface][DEWrapper.cpp:327]
[05/18/15 23:14:16][WARNING][7076][0xDAC][SEEMAUIApp][Is][Failed to initialize DEWrapper.][App.xaml.cs:0]So, my first thought is to uninstall the clients and start over. Uninstalling the "Drive encryption client" yields this message: "Error Disk is still encrypted. Uinstallation aborted." That's odd. I never got to the point where I could actually encrypt a disk.
Try to uninstall the "SEE mgmt agent client" yields this message: "Error SEE Drive Encryption Client is still installed on this machine. Uninstallation aborted."
I did uninstall the "SEE Drive encryption" (non client) and SEE Management Agent (non client), but that made no difference (obvious) so I reinstalled.
I did a repair on both of the clients with no affect.
So at this point I am stuck. Any ideas?