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Symantec encryption desktop ver. 10.3.0 passphrase doesn't update automatically after user change Windows password

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Oui, j'ai besoin d'une solution

We have several laptops with Symantec encryption desktop ver. 10.3.0 and we have recently notice that when users change their Windows password they still have to use the old password in the Bootguard

we remember that a long time ago this was happening automatically when people changed their password bootguard password was also changed without any intervention.

Today every time somebody change the password i have to manually delete the existant user from Users Access in the software dashboard and added it again with the new password.

can somebody give a hand on this please 


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