SEE 11.1 Helpdesk Recovery

Our helpdesk analysts require the ability to access the helpdesk recovery feature to complete challenge/response requests for end users if they forget their password or recovery questions.The issue is the helpdesk analysts have no remote access to the SEE 11.1 management server.

The Helpdesk Agent MMC snap in will need to be installed on their desktops (domain joined) to complete this task.

Is this possible and what packages are required to give them access?

Thanks