How to access information on a failing disk? Symantec Endpoint Encryption 11.0.1

Hi All,

I recently deployed SEE 11.0.1 and I am facing a big issue. SEE is configured to encrypt all partitions on the hard drives of all my users. 

One of the hard drives is failing and I cannot access windows. I wish to recover the data or repair windows 7 x64.

Unfortunately when I try reinstalling the windows, it sees the partitions as blank. I checked online and there seem to exist Symantec Access and Recovery disks.

I would like to know if these disks can help me solve my problem. If so, where do i download them?

Additional Info

- Machines are running windows 7 (x64 or x86)

- Users authenticate through with there MS Active Directory credentials

- The SEE server is installed on Windows Server 2008

Thanks for your answers.