Hi All,
Looking for a little information here. I have a customer that is using SEPM 12.1.4013.4013, They requested an upgrade to 12.1.6 due to the release of Windows 10, easy enough I thought. However this has been giving me headaches for the past few days. We encountered issues with the current version when trying to do the upgrade. First thing we did was backup the current database which ran fine, and created a backup with no issues. I stopped all the Symantec services and began the process of upgrading. This is where the issues presented themselfs, first the server would not let the install run as it required a reboot to finish system changes. Once the server rebooted the services seemed to be running with no issues. I stopped the services again and started the install of 12.1.6 and got the same message about requiring a reboot of the server. I did not want to reboot the server due to this being their AD/DC server and during business hours. I did a little digging and found a tool that was suppose to help resolve the reboot request issue. However, I attempted to restart the services before downloading the tool so there would be no issues on the clients protection. This is where things went haywire, the SEPM service would start and then stop with no rhyme or reason, and the embedded database service would not start at all. After exausting all the steps I could find in the forums to resolve this, i spoke with the customer about the issues we were experiencing. He stated that this had been an issue in the past but if it was possible he would like the SEPM moved to their new server. So here is where I need some advice. We installed 12.1.6 on the new server and all services are running, however we need procedures to migrate the policies over to the new server, and connect the client machines to the new server. However at this point on the old server we can not get the management console to run to backup and migrate the policies. Does anyone know of a way that we can get these policies from the old server even though we can not access any SEPM tools or consle? Any help on this would be greatly apreciated as I do not want to have to rebuild the policies. I also have opened a case with Symantec but have not had any responce from them since the case was opened. I have chatted with them a couple of times and they stated they would re-dispatch the ticket and then i never hear from them afterwards. Im gettting frustrated with their support so I figured I would reach out on the forums and see what could be found. Any help or procedures to do this would be most appreciated. Thanks.
