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Disk error - need to open with a dock station

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Oui, j'ai besoin d'une solution

I have a customer whose PC is bad. He uses Windows 7. It seems there is a problem with windows files, so the PC does not finish the boot. I removed the disk and connected it to a dock station. The disk is recognized when I connect the dock station to a PC, but once it has the Symantec Endpoint Protection I do not have access to the files, that are encrypted. How can I unlock this disk in order to have access to the files?


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