After a LiveUpdate , my SSIM Agent which is installed on SSIM Collector server is behaving wierd . It is not able to load the configuration . Kinldy review the error messages shown below and guide accordingly . Any help is appreciated .A ticket is already open but due to time difference , I will be able to get a support by tomorrow .
Here is what happens .
1 . When I open the Agentmgmt. script and ask for show configuration ,it shows me as mentioned below .
Symantec Event Agent (v 4.7.1.21) - Copyright(c) 2002-2011 - Symantec Corporation
Symantec Event Agent status: running
Listening on: 127.0.0.1:8086
Sending on Port: 10012
SSL: Off
SSIM Server URL: http://127.0.0.1:80/sesa/servlet/
Outbound Thread State: CONNECTED
Java Version 1.6.0_26
Queue Status
Total events accepted: 1590
Total events forwarded: 1588
Entries waiting in queue: 2
Queue File: ./QueueFiles/filequeue.1436282504489.que
Flush Size (KB): 50
Flush Count: 35
Flush Time (sec): 300
Spool Size (KB): 100
Max Queue Size (KB): 2000
HTTP forwarding statistics:
Total number of HTTP post failures: 0
Event Acceptor HTTP ThreadPool:
Thread 0 state = IDLE
Thread 1 state = IDLE
Thread 2 state = IDLE
Thread 3 state = IDLE
Last state update time: none
Last configuration download request time: none
Last configuration update invocation time: Sun Aug 16 12:10:07 AST 2015
Last configuration update completion time: none
Press any key to continue...
2 .When I press 3 to Reload agent configuration , I get this error message
Executing CIMOM method: reload...
Error: Communication error while trying to read configuration.
3. When I try option 4 "Force Agent to send its Software Inventory and State Updates " ,I get this error message
Executing CIMOM method: processInventory...
processInventory (primary)--Error making XML/RPC call java.io.IOException: Stopping after fatal error: The element type "HR" must be terminated by the matching end-tag "</HR>".
In short , Agent is not able to load any configuration and thus not loading syslog redirector configuration .
4. Cimom.log is filled with the error mentioned below .
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scheduleOpStateUpdateTimerTask, scheduled timer task to update agent opStates
Checking SIM Server Heartbeat with server: 127.0.0.1
Failed to check in heartbeat to SESA Manager. Http response code 400
Failed to check in heartbeat to SESA Manager. Http response code 400
StateProxy::exec() -- error. Http response code 400
State update returned: false
processInventory (primary)--Error making XML/RPC call java.io.IOException: Stopping after fatal error: The element type "HR" must be terminated by the matching end-tag "</HR>".
StateProxy::exec() -- error. Http response code 400
State update returned: false
****ConfigPollTask: run: Aug 13, 2015 6:22:53 PM
--Contacting config servlet on http://127.0.0.1:80/sesa/servlet/config
~~~SESAException: SESAException [1: File not Found]
StateProxy::exec() -- error. Http response code 400
State update returned: false
****ConfigPollTask: run: Aug 13, 2015 6:23:03 PM
--Contacting config servlet on http://127.0.0.1:80/sesa/servlet/config
~~~SESAException: SESAException [1: File not Found]
StateProxy::exec() -- error. Http response code 400
State update for software feature 30000113 returned: false
StateProxy::exec() -- error. Http response code 400
State update for software feature 30000115 returned: false
StateProxy::exec() -- error. Http response code 400
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