Hello There,
I work for Salesforce Marketing Cloud, an email service provider located in Indianapolis. It looks like mail from one of our customers is being rejected at many domains using Symantec. I used your web form, however, all IPs received the same response: The IP address you submitted does not have a negative reputation and therefore cannot be submitted for investigation
Error Sample:
smtp;553 Message filtered. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshooting for more information. (#5.7.1)
Our customer is sending emails to subscribers that signed up at their website. I’m happy to send you more details if you provide a support email address.
It is our policy that clients send mail only to people who have given consent. I'm wondering if you have any outstanding spam issue with our customer that we could work together to address?
Please contact me if you need further information, or have any information to share about this situation.
Kindest Regards,
Josie Garcia
Principal, Deliverability Services | salesforce.com
