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symantec gateway security 5420 license

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Oui, j'ai besoin d'une solution

We had a sgs 5420 which died we purchased a new unit on line . We had the license team generate a license file for the purchased device. when we try to install on the unit to get our base licenses on this it states invalid license.is there any way to get this file to in stall with out the system id being on thie file provided?


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