SEPM policy serial number

Hi All,

I have the following issue: from the SEPM I am unable to view the client policy serial number. I view only a blank field

Exactly the issue detalis are the following:

• I have two client inside the same SEP gruop (for example the client A and the client B)
• With the client A, I haven't any problem (I'm always able to view policy serial number from the SEPM)
• With the client B, I view policy serial number only after e policy change from the SEPM...but after some days I view the blank field.

Can be the firewall responsible for the issue?

The firewall policy is a "deny all policy" that allow only the following connections:

• SEPM
• DHCP
• DNS
• ICMP

Thanks