Hi,
Here's my problem. The hard drive on my laptop died and I sent it off to be recovered. They were able to get a new drive similar to the original and put an image of the original on it. So basically, they cloned the hard drive. When the laptop boots up it goes to the PGP login screen, but does not take my password. The people here who installed PGP (version 10.0.1 for Windows) tried some backdoor passwords that also do not work. They tried a recovery disk, but despite the disk being in there and being selected to boot from, it goes to the PGP login screen asking for the password. Does anyone know what may be going on? Is there anyway to decrypt the drive? I really need to get the data off there. Thanks for any help you can give. Hope I posted this correctly, if not, please place it where it needs to go. Thanks again.