I have a Client machine and two servers with the SEP client running on them. I have to manually update them as they are not on the same network as my SEPM and are locked down for security reasons.
When I try to manually update these clients I get errors on the log.intelligentupdater.txt log file. I have tried a full reinstall of the SEP client. I have tried two seperate update files in case one was corrupt. I have also tried ammending the reg keys detailed in http://www.symantec.com/business/support/index?pag...
Wed Aug 13 10:39:41 2014 : ******************************************************************
Wed Aug 13 10:39:41 2014 : Starting Intelligent Updater - Version 5.1.1.7
Wed Aug 13 10:39:41 2014 : ******************************************************************
Wed Aug 13 10:39:41 2014 : AUTH SYMSIGNED BEGIN: Started.
Wed Aug 13 10:39:41 2014 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Wed Aug 13 10:39:41 2014 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Wed Aug 13 10:39:41 2014 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Wed Aug 13 10:39:41 2014 : IU RES SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the iuResource.dll
Wed Aug 13 10:39:41 2014 : IU RES LOAD: Successfully loaded the resource file..
Wed Aug 13 10:39:41 2014 : IU MODE: IU is running is FULL mode.
Wed Aug 13 10:39:48 2014 : CONFIG LOAD SUCCESS: Successfully loaded the configuration file: iuConfig.xml.
Wed Aug 13 10:39:48 2014 : IU INFO: File-name : 20140812-023-v5i64.EXE
Wed Aug 13 10:39:48 2014 : IU INFO: Creation-date : 20140812
Wed Aug 13 10:39:48 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:39:48 2014 : Entry details:
Wed Aug 13 10:39:48 2014 : Update-File: VIRSCAN.zip
Wed Aug 13 10:39:48 2014 : Update-Desc: Virus Definitions
Wed Aug 13 10:39:48 2014 : Auth DLL Name: SAVIUAuth
Wed Aug 13 10:39:48 2014 : Auth DLL Location: local
Wed Aug 13 10:39:48 2014 : Auth Content-Type: virus definitions x64
Wed Aug 13 10:39:48 2014 : Deploy Content-Type: virus definitions x64
Wed Aug 13 10:39:48 2014 : Deploy DLL Name: SAVIUDeploy
Wed Aug 13 10:39:48 2014 : Deploy DLL Location: local
Wed Aug 13 10:39:48 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - SAVIUAuth
Wed Aug 13 10:39:48 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:39:48 2014 : REG SUCCESS: Succeeded while fetching the path from registry.
Wed Aug 13 10:39:48 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SAVIUDeploy
Wed Aug 13 10:39:48 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:39:48 2014 : REG SUCCESS: Succeeded while fetching the path from registry.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED BEGIN: Started.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the authorization dll C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\LuAuth.dll
Wed Aug 13 10:39:48 2014 : AUTH LOAD SUCCESS: Successfully loaded the authorization dll - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\LuAuth.dll
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED BEGIN: Started.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Wed Aug 13 10:39:48 2014 : DEPLOY SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the deployment dll C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\DuLuCbk.dll
Wed Aug 13 10:39:48 2014 : DEPLOY LOAD SUCCESS: Successfully loaded the deployment dll - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\DuLuCbk.dll
Wed Aug 13 10:39:48 2014 : AUTHORIZATION SUCCESSFUL: VIRSCAN.zip is successfully authorized for deployment.
Wed Aug 13 10:39:48 2014 : DEPLOY PATH SUCCESS: VIRSCAN.zip will be deployed at location C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Data\Definitions\VirusDefs\tmp14f3.tmp
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED BEGIN: Started.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Wed Aug 13 10:39:48 2014 : UNRAR LOAD SUCCESS: Successfully loaded the UNRAR DLL.
Wed Aug 13 10:39:48 2014 : UNRAR OPEN SUCCESS: Success opening RAR file VIRSCAN.zip
Wed Aug 13 10:40:03 2014 : UNRAR EXTRACT SUCCESS: Succesfully extracted VIRSCAN.zip to C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Data\Definitions\VirusDefs\tmp14f3.tmp
Wed Aug 13 10:40:44 2014 : POST PROCESS SUCCESS: Successfully performed post processing for VIRSCAN.zip
Wed Aug 13 10:40:44 2014 : Calling ReleaseInstance() on the object of IIntelligentUpdaterDeploymentManager2.
Wed Aug 13 10:40:44 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:40:44 2014 : Entry details:
Wed Aug 13 10:40:44 2014 : Update-File: VIRSCAN.zip
Wed Aug 13 10:40:44 2014 : Update-Desc: Virus Definitions
Wed Aug 13 10:40:44 2014 : Auth DLL Name: ISAuthDLL
Wed Aug 13 10:40:44 2014 : Auth DLL Location: local
Wed Aug 13 10:40:44 2014 : Auth Content-Type: virus definitions x64
Wed Aug 13 10:40:44 2014 : Deploy Content-Type: virus definitions x64
Wed Aug 13 10:40:44 2014 : Deploy DLL Name: ISDeployDLL
Wed Aug 13 10:40:44 2014 : Deploy DLL Location: local
Wed Aug 13 10:40:44 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - ISAuthDLL
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - ISDeployDLL
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Wed Aug 13 10:40:44 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:40:44 2014 : Entry details:
Wed Aug 13 10:40:44 2014 : Update-File: VIRSCAN.zip
Wed Aug 13 10:40:44 2014 : Update-Desc: Virus Definitions
Wed Aug 13 10:40:44 2014 : Auth DLL Name: Norton X64 AuthDLL
Wed Aug 13 10:40:44 2014 : Auth DLL Location: local
Wed Aug 13 10:40:44 2014 : Auth Content-Type: VirusDefs
Wed Aug 13 10:40:44 2014 : Deploy Content-Type: VirusDefs
Wed Aug 13 10:40:44 2014 : Deploy DLL Name: Norton X64 DeployDLL
Wed Aug 13 10:40:44 2014 : Deploy DLL Location: local
Wed Aug 13 10:40:44 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - Norton X64 AuthDLL
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - Norton X64 DeployDLL
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Wed Aug 13 10:40:44 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:40:44 2014 : Entry details:
Wed Aug 13 10:40:44 2014 : Update-File: VIRSCAN.zip
Wed Aug 13 10:40:44 2014 : Update-Desc: Virus Definitions
Wed Aug 13 10:40:44 2014 : Auth DLL Name: SSEIUAuth
Wed Aug 13 10:40:44 2014 : Auth DLL Location: local
Wed Aug 13 10:40:44 2014 : Auth Content-Type: virus definitions x64
Wed Aug 13 10:40:44 2014 : Deploy Content-Type: virus definitions x64
Wed Aug 13 10:40:44 2014 : Deploy DLL Name: SSEIUDeploy
Wed Aug 13 10:40:44 2014 : Deploy DLL Location: local
Wed Aug 13 10:40:44 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - SSEIUAuth
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Wed Aug 13 10:40:44 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:40:44 2014 : Entry details:
Wed Aug 13 10:40:44 2014 : Update-File: VIRSCAN.zip
Wed Aug 13 10:40:44 2014 : Update-Desc: Virus Definitions
Wed Aug 13 10:40:44 2014 : Auth DLL Name: SSEIUAuth
Wed Aug 13 10:40:44 2014 : Auth DLL Location: local
Wed Aug 13 10:40:44 2014 : Auth Content-Type: csapi_defs
Wed Aug 13 10:40:44 2014 : Deploy Content-Type: csapi_defs
Wed Aug 13 10:40:44 2014 : Deploy DLL Name: SSEIUDeploy
Wed Aug 13 10:40:44 2014 : Deploy DLL Location: local
Wed Aug 13 10:40:44 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - SSEIUAuth
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.