SCENARIO: A user has successfully connected to VPN with VIP Access Desktop. The user disconnects their VPN connection and tries to re-establish a connection, and the VIP Access Desktop application stops working. If they restart the computer their VIP Access is working again and they can re-connect with VPN.
The details of the error are below. We're recently transitioned from RSA SecurID to VIP Access and this has us concerned. It has been limited to a few users and it does not appear to be universal to all our remote users. Any assistance would be greatly appreciated.
Problem Event Name: BEX
Application Name: VIPUIManager.exe
Application Version: 2.2.1.13
Application Timestamp: 53c3acdd
Fault Module Name: VIPUIManager.exe
Fault Module Version: 2.2.1.13
Fault Module Timestamp: 53c3acdd
Exception Offset: 000b43dd
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033